Care & service
Thirty days to be certain.
Jewelry should be chosen in daylight, on your own hand, in your own life. Wear it for a month. If it isn't right, send it back — simply, and at our cost.
30
Day home trial
1yr
Free resizing
∞
Lifetime warranty
Returning, in three steps
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Write to the concierge
Tell us the piece is coming back — no reason required. Within 24 hours you receive a prepaid, fully insured return label.
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Pack it with its certificate
Place the piece and its grading certificate in the original jewel box. The certificate is the stone’s passport — a return cannot be processed without it.
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Refunded within 5 days
Once it reaches the atelier and passes inspection, your refund goes back to the original payment method within five business days.
Keep the certificate safe. Every stone ships with its independent grading report. It must accompany any return or warranty service — store it with your important documents.
Free resizing, first year
Fingers change with seasons, and a ring bought as a surprise rarely fits on the first try. Within twelve months of delivery we resize any ring once, free — both shipping legs insured and covered by us. Not sure of the size to begin with? Our sizing guide takes five minutes.
The lifetime warranty
We stand behind the making of every piece for as long as you own it. If a claw loosens, a stone shifts in its setting, plating wears unevenly or a structural fault appears, we repair it free of charge — forever.
The warranty covers craftsmanship, not life's accidents: loss, theft, or damage from impact and improper care sit outside it. Even then, write to us first — out-of-warranty repairs are priced at cost, because we would rather see the piece live on.